Privacy Policy

Last Updated: January 18, 2013

Rentini is serious about, and committed to, protecting the privacy of our users. We provide you with this Privacy Policy to describe how we handle, process, collect and use personal information supplied to us by users and our policies regarding this information. It applies to Rentini.com and any website owned and operated by Rentini, LLC (which we collectively call the “Site” in this policy).

Rentini may update and amend this Policy to reflect changes in regulatory requirements, technological advances, website updates, and changes to information sharing and disclosure practices. We may notify you of material changes via email or on-site notification prior to the changes taking effect.

All Terms, unless otherwise stated, are the same as found in our Terms & Conditions. “You” and “users” refers both to travelers using this Site to find and rent an accommodation, or to help plan and facilitate their trip, and vacation rental owners, managers, and companies who join the Site to list their properties for rent. These terms shall apply more broadly to include any individual accessing the Site for legitimate purposes in accord with our Terms & Conditions.

Rentini is only responsible for the privacy practices and content of websites it owns and operates, not third party websites we may link to. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

By accessing, subscribing to, or joining this Site, you expressly agree to this Privacy Policy and the Terms & Conditions.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred across international borders and maintained on computers outside of your state, country, province or governmental jurisdiction where privacy laws may not be as protective as in your jurisdiction. Rentini transfers personal information supplied to us by users to the United States for processing. We adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about this scheme please visit the Department of Commerce website here: http://export.gov/safeharbor/. By accessing and supplying your information you agree to and consent to the transfer of your information as stated.

INFORMATION COLLECTION, USAGE, AND PROCESSING

Personally identifiable information, information that identifies you or from which you are identifiable ("Identity Information"), will be used, processed, and stored by Rentini as part of providing our services to users. When you register with Rentini through the Site and become a Member and when you choose to post a Listing or book an Accommodation, or when you wish to contact another Member, we will ask you for personally identifiable information. Identity Information includes, but is not limited to, your name, phone number, email address, social security number (SSN), and home postal address, but does not include your credit card number or billing information. In order to process some of your transactions through the Site, we may also ask for your credit card number and other billing information ("Billing Information") (Identity Information and Billing Information together, "Personal Information"). If the address of a Listing you post matches that of your credit card billing address, that address would be considered Identity Information. Some Personal Information is required, like your name and email address, and other Personal Information is optional, like your date of birth. Rentini reserves the right to require address confirmation for Accommodations included in Listings. If we require such confirmation, we will send a verification code via postal mail to the address contained in a Listing and ask you to enter the code via the Site in order to confirm the address of the advertised Accommodation included in the applicable Listing. We use your Personal Information to provide the Service and administer your inquiries.

Rentini collects Personal Information in connection with your registration to join the Service. You can register to join via the Site by completing the required forms.

You can also register to join by logging into online accounts you may have with third party service providers, such as Social Network Sites ("SNS")(e.g. Facebook); each such account, a "Third Party Account", via our Site as described below. As part of the functionality of the Site you may link your Rentini Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to Rentini through the Site, Service; or (ii) allowing Rentini to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to Rentini and/or grant Rentini access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating Rentini to pay any fees or making Rentini subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Site we will obtain the Personal Information you have provided to the applicable SNS (such as your "real" name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize Rentini to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your Rentini Account and Rentini Account profile page and you will become a Member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your Rentini Account on the Site. If there is information about your "friends" or people with whom you are associated in your Third Party Account, the information we obtain about those "friends" or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.

We also collect the other information that you provide as part of registration and the administration and personalization of your Rentini Account profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information) ("Non-Identifying Information").

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.

In order to process inquiries or requests Rentini may use your email address, phone number, physical address, and payment method which may include certain financial information such as bank account numbers, routing numbers. Our payment processor and other third party partners may collect additional information including your debit card or credit card number, information to verify your identity and manage risk such as your birth date, social security number, etc.

When someone registers with Rentini, lists a property, posts on the blog, community forum, or any other page, Rentini may gather information supplied by the user during these activities. Rentini also may gather information using web cookies or web beacons, which we explain further in this policy.

Rentini also collects IP addresses, your location, navigation and click-stream data, time spent on the website, pages you view, time spent on a pages you view, your search history, duration of your visit, and other details of your activity on the site. If you login using Facebook Connect, Google, or any other means we may collect data from those websites with your permission. Rentini may also collect information via email, telephone, and comments you make in writing. Rentini may be given information about you via a third party company such as a payment processor, bank, or social network.

WEBSITE USAGE INFORMATION

Rentini uses cookies to help create a better user experience. A cookie is a piece of data or file downloaded to a computer by a website, containing details of the preferences of that computer's user which identify the user when revisiting that website. Rentini or companies we do business with may use cookies to help customize our services, analyze our web page flow, analyze and improve content, communications, advertising, and other dialogue on the site. We use a session ID cookie to determine if a user is logged in and visiting multiples pages on the site during the same session, so that we do not require a password to access each protected page. Once the user closes the browser these cookies terminate. Rentini also uses a persistent cookie that stores your login ID (but not your password) to facilitate logging in when you return to Rentini. Rentini takes appropriate safeguards to protect your privacy, including by encoding our cookies and other means to protect user information. You may delete and block all cookies from this site by accessing your browser settings. However, to optimize performance on Rentini and to ensure a better user experience we recommend keeping cookies on.

Along with the use of cookies, Rentini may use electronic images known as web beacons or single-pixel gifs to compile statistics for analysis on how the site is used. These web beacons may be used with our emails and links to allow us to track which have been opened by users. These practices help us to determine the effectiveness of our communications and marketing efforts.

Rentini does not share a user’s personal or financial information with other customers. Contact information required to facilitate reservation is only released to registered users that completed reservation. Rentini takes your privacy seriously and does not sell your data to third parties.

PHISHING

Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details and, indirectly, money by masquerading as a trustworthy party during an electronic communication. Perpetrators of this illicit activity may purport to be a homeowner and arrange a deal with unsuspecting guests. Phishing and Identity theft are of great concern to us and maintained safeguards to protect appropriate information from these crimes is a top priority. If you receive an unsolicited email the appears to be from Rentini or a Rentini representative which requests credit card information, your Rentini account ID, username or password that email is probably sent by someone attempting to unlawfully obtain your information. Rentini does not, and will not, at any time, request this information in an non-secure, unsolicited communication, via email or telephone call. For more information on phishing and “spoofing” please visit the Federal Trade Commission's website at http://www.ftc.gov.

INFORMATION SHARING AND DISCLOSURES

The Site can be used to facilitate the listing and booking of Accommodations. Listings for such Accommodations are made available via the Site by Homeowners, their Property Managers and Rental Agents, collectively called “Listing Owners”. Listings posted by Listing Owners, ratings and reviews of Listing Owners and Guests, and the Profile Information (as defined below) of Listing Owners and Guests, are visible to any Rentini User.

RENTINI MEMBERS & USERS

When you create a Rentini Account, we will set up a Rentini Account profile page for you. Your Rentini Account profile page will include your first name and last name initial publicly available to any other User. You can choose some other pieces of Personal Information that you want to appear in your Rentini Account profile page – including, but not limited to, a profile photo, a list of any of your SNS friends or connections who are also Members of Rentini, connections you have established between your Account and any SNSs, and bios and links to your Listings, if applicable (altogether, your "Profile Information"). Your Profile Information will be shown publicly in your Rentini Account profile page via the Site and, with your prior permission, on third party sites. Any information you choose to supply as part of your Profile Information will be publicly available to all Rentini Users and hence you should consider how much you want to share about yourself with other Rentini Users. We encourage that you safeguard your anonymity and sensitive information and we recommend you to evaluate carefully what information about yourself you would like to be shared. Your Profile Information could be reviewed and changed at any time.

PROPERTY LISTINGS

If you create a Property Listing (“Listing”), we may publish that Listing publicly via the Site and may enable third parties to publish your Listing on their websites through the use of our website “feed”. We also pinpoint the geographical location of your Listing in the form of a map so that potential Guests can see the approximate geographical area of your Listing, but your actual street address will not be disclosed until another Member generated a confirmed transaction.

If you proceed with a booking via the Site, Rentini will share the following information about you with the Listing Owner: (a) a link to your Rentini Account profile page, (b) your first and last names, (c) a verification status of the name that you supplied to Rentini when you registered matches the name that you use on the SNSs to which your Rentini Account is linked to. All of this information will help the Listing Owner to make a decision whether to confirm or reject your booking. When a Listing Owner confirms a booking we will share pieces of the Listing Owner’s Identify Information, including, but not limited to, full name, phone number, the Accommodation’s address and the Listing Owner’s email address, with the applicable Guest selected by the Listing Owner and we will share pieces of the Guest’s Identify Information with the Listing Owner, including, but not limited to, full name, phone number and email address, so that the Guest and Listing Owner may contact one another directly. In no event is a Guest's Billing Information shared with a Listing Owner.

THIRD PARTY SERVICE PROVIDERS

We may employ third party companies and individual consultants to provide the Service on our behalf or to perform Site-related services (i.e. maintenance services, database management, web analytics, fraud detection services relating to the activity of Rentini Users and improvement of the Site’s features and others) or to assist us in analyzing how our Site are utilized and performs. These third parties may receive access to your Personal Information, in which case  this access is only for them to perform these tasks on our behalf and they are obligated not to disclose or use it for any other purposes. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. At any time, you may opt out of receiving such communications at your discretion. Third party vendors, including Google, use cookies to serve ads based on an Rentini User's prior visits to Rentini. You can disable these specific cookies that track prior visits for the sake of follow-up advertising by opting out at http://www.google.com/privacy_ads.html.

CONTACTING US

If you have any questions about this Privacy Policy, please visit our FAQ page or send us an inquiry at helpdesk@rentini.com.